Cancellation policy

Right of withdrawal

You have the right to revoke the contract concluded with us within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party designated by you, not the carrier, have taken possession of the goods. or you have concluded the contract for event locations.

To exercise the right of withdrawal, you must notify the

Matica Cosmetics GmbH & Co KG

Oberstrasse 1

20144 Hamburg


inform us by means of a clear statement (e.g. letter or e-mail sent by post) of the decision to revoke this contract.

Alternatively, you can use the attached sample revocation form.

In order to safeguard the right of revocation, it is sufficient that the notification of the exercise of the right of revocation is sent before expiry of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choosing a method of delivery other than standard delivery), immediately and no later than fourteen days from the date on which we receive notification of your revocation of this Agreement.

For this refund, we will only use the same means of payment that you used for the original transaction. Under no circumstances will you be charged for this refund.

You must return the goods without delay and in any event no later than fourteen days from the date on which you informed us of the cancellation of this agreement to

Matica Cosmetics GmbH & Co KG

Oberstrasse 1

20144 Hamburg

to be returned or handed over. The deadline is deemed to have been met if you send the goods before the end of the fourteen-day period. You shall bear the direct costs of returning the goods. You will only have to pay for any loss of value of the goods if this loss of value is due to handling by the customer that is not necessary for checking the condition, properties and functioning of the goods.

Please note that the goods we offer are cosmetics. Therefore, only originally sealed and unused goods are permitted for revocation. If you have already opened purchased goods, they are excluded from revocation for hygienic reasons.

The revocation of event tickets is basically possible, but in this case a voucher for a compensation date will be provided. A revocation of event tickets is not possible within 10 days before the event begins.

Sample revocation form

If you want to cancel the contract, please fill out this form and send it back.

Matica Cosmetics GmbH & Co KG

Oberstrasse 1

20144 Hamburg

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of communication on paper)


(*) Delete as applicable.

The right of withdrawal shall not apply to contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.